I wish I had seen the Google reviews of this place before going. I randomly chanced upon the nail salon and went in because there weren't many people. This was a mistake, as the whole experience was very unpleasant.
Firstly, I asked the staff to recommend a red nail color tone that is suitable for my skin. One person said rudely, "Only you will know which color will suit you," indicating there was no need for them to recommend because I should be the one who knows. I'm not the professional here? Shouldn't you, who do this for a living, know which color would suit your customer better?
Secondly, the staff that attended to me was wiping off excess nail polish with her nails, and it was VERY painful. It felt like a knife slicing through my skin. And I had to endure it ten times for ten of my nails.
Thirdly, they provided me a basket of nail colors, and I picked out one that looked nice. Then, they told me that the nail color I picked had a $10 surcharge because it's a "special color." Why didn't they just tell me in the first place that certain colors were chargeable? It's so stupid.
What poor customer service. The reviews are real. Please DO NOT come here.
Go to another freaking salon because the customer service is probably better.
Vicky
3
Look, the manicures are great, cheap, and pretty quick. But when you have two stores within blocks of each other with the same name and branding, you cannot turn around and say they are different businesses, and that a package purchased in one cannot be used in the other! Then they tell me they have no time to see me and push me off to the other shop to pay full price plus a fee to remove polish done at the other branch. I feel scammed and cheated!
Santhi Galistan
1
Here's the edited review:
"Not a comfortable place for nail services. Staff are eager to upsell, regardless of package or à la carte services. They can remember how much to charge you, but they cannot remember basic customer care. I saw a customer fall and trip when she came down from the platform. The staff was so eager to go to the cashier to key in the amount, and the rest of the staff who had served that customer just shouted out how much to key in. It was a disgrace. They had totally forgotten to help that customer down. I saw staff washing a cucumber and an oily food container at the tap. It was really dirty. What if the next customer put their feet on the oily sink? I won't go there anymore."
Emma Ang
1
I still had a $98 credit balance, down from over $100 previously. However, they tried to hard-sell me a new package even though I still had credit remaining. The ladies were very persistent in hard-selling packages, especially after they had previously damaged my nails by buffing them down to a thin layer. I am not going to sign up with them again. Now I'm just waiting to use up my remaining balance.
Wong Mei Ling
5
Manicurist, Jasmine, is patient and detailed when doing manicures. She is detailed in clearing cuticles and painting nails full and neat. The nail overlay makes my nails look full and nice. Thank you, Jasmine. Come try it yourself.
Clare A
4
Can be good or average depending on the nail artist. Overall, not bad for the price. Some will try to hard-sell, regardless of the balance you have left in your package. An appointment should be made, or else you'll have to wait a long time. At peak hours, you'll still have to wait even if you have a prior appointment.
Dharani Singaram
1
I would give zero stars if I could, but I can't. Nail tech who did my nails did not even apologize for cutting and tearing my cuticle. It was burning and started bleeding after a while. Two hours later and still bleeding. Horrible.
Faris Lee
1
Extremely bad service. I made an appointment the day before as a regular, yet still had to wait more than 30 minutes after arriving for my appointment because they accepted a group of three tourists (i.e., walk-ins). Even then, when a therapist became available, she tended to the tourists simply because they came together, instead of honouring my scheduled appointment slot. Don’t bother getting a package here, as this is the type of service you’ll get for committing to the shop; they’ll choose to entertain walk-ins since they’ve already got your business.
Wei Shan
4
I have really dry and calloused feet, so I was hesitant to go into any nail salons and often settled with temporary measures on my own. One week ago, while walking around Bugis Street, I decided to visit a salon to get my nails looking better for CNY. Weiwei from Lily Nails Salon was friendly. She saw the condition of my feet but did not charge me extra for exfoliation. To be very honest, it wasn't quite an enjoyable process, with moments that felt rather unsettling. I'm not sure if it involved more than the usual preparation for my feet before the pedicure. Anyway, I managed to chat a bit with her and learned that her shop was one of the very first in the area. (There are many other shops in the vicinity offering the same services.) Nonetheless, I had an overall okay experience doing my nails at her salon. Weiwei was professional and efficient in cleaning the cuticles, removing callouses as much as she could, and finishing the nails. (Thus, 4 stars were given, with 1 star left for service improvement.)
I had a classic gel manicure and pedicure, with pictures shown one week after the visit. I paid $98 in total, including the CNY surcharge. (Pardon the condition of my feet)
Danica S. Ng
4
A little difficult to find this place (Google leads you astray), but I eventually found it on the 3rd floor of what felt like a flea market. The service was quick and cheap (comparatively). I questioned their sanitary procedures, so I opted out of their use of tools to cut cuticles. It cost $53 to remove the gel on my hands and feet and replace it with a new colour. One lady spoke English, which made the process easy. Two ladies worked on me simultaneously, so I got out quickly.